ORDER PROCESSING
Your order will be processed immediately upon placement, and an authorization will be taken on your credit card for the amount of the order. For your protection as well as ours, we thoroughly screen every order for possible fraud. This may include a phone call to the telephone number on file with your credit card issuer to verify the order.

The majority of products will be shipped within three (3) business days. If for any reason we cannot ship your order within this time, we will contact you using the contact information you supplied on your order, and an ETA will be communicated accordingly.

Please note that all orders over $500 will require an adult signature upon delivery.

ORDER CANCELLATION
If you request cancellation of your order and we are able to stop shipment when a third party supplier is involved, you will be charged a handling fee of $15 or 10% of the order value whichever is greater. After we receive your cancellation request, your payment will be refunded within five (5) business days if shipped directly from TunerPlaza or within five (5) business days after we receive confirmation of successful cancellation when a third party supplier is involved. Special exclusions apply to "special order" and build to suit items. See below for important details

If you cancel your order after it has shipped, you will be charged a restocking fee of 25%. Additionally, unless you are returning an item because of a Tuner Plaza processing error, you will be responsible for shipping the product back to us via insured ground service. Your payment will be refunded once we receive the product in good condition. See below for important details.

DAMAGED SHIPMENTS
We ship all orders securely packed in sturdy packaging. However, from time to time, items may be damaged in transit. Therefore, you must inspect your shipment for damage before accepting it. If damage is evident, be sure to open the box and thoroughly inspect your item prior to accepting the shipment. If you discover shipping damage after you have accepted a shipment you will need to file a claim directly with the shipping company.

RETURNING MERCHANDISE
You have thirty (30) days from the date of shipment to return an item.  After the return period has expired, you must contact the manufacturer directly for warranty service.


    REFUNDS
    Your credit card will be refunded (less any applicable restocking fees) within five (5) business days of our receiving your returned merchandise. In the event of cancellation your credit card will be refunded (less any applicable restocking fees) within five (5) business days after we receive confirmation of cancellation when a third party supplier is involved. Please note that your credit card issuer may take additional time to return the funds to your account.

    WARRANTY
    All original manufacturer warranties apply. We offer absolutely no warranties, implied or otherwise, of merchantability or fitness for a particular purpose or application. We will not be responsible for incidental or consequential damages, property damage, or personal injury damages, to the fullest extent permitted by law.

    USE DISCLAIMER
    All products sold by Tuner Plaza are intended for off-road and/or show use only. Additionally, many products are not for use on pollution-controlled vehicles. Check your local laws for any applicable use restrictions.